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Care and Repair Frequently Asked Questions

What type of jobs can I get done?

A huge variety! As a rule do the smaller jobs that you cannot get a tradesman to do eg changing lightbulbs, putting up shelves, installing a grabrail, installing a smoke or carbon monoxide alarm.

What will using Care and Repair cost me?

The services provided by Care and Repair are free of charge, for DIY jobs clients only pay for the materials required. How do I arrange to have a job done? Call your local Care and Repair Service (click here for contact details)

How long will it take to get to me?

We aim to reach every client in a maximum of 2 weeks however we prioritise more urgent jobs.

How many jobs can I get done under the Care and Repair Service?

As many as you want or need. However, we have a general rule of one visit per job. So, if you have a number of jobs waiting for completion they may not all be dealt with at once and you may have to wait for our staff to visit you again. This allows as many people as possible to use Care and Repair.

How long will you be coming to see me for?

Every client has different needs and requirements- so this question can’t be answered here! Every client will be informed of timescales when they engage our services but usually no job should take over one hour.

Are your volunteers trained and Garda vetted?

Yes, all of our volunteers are trained, Garda vetted and carry photographic ID. We also never call to a client without a prior appointment being made.

Do you do housework & shopping?

No, we don’t undertake housework or shopping, but we may be able to signpost you on to organisations or companies that can help you with this.

How do I know that the contractors you give me contact details for are reputable?

Before a contractor gets on our lists they agree to our Code of Conduct and we ensure that they have insurance cover. After every job a contractor does for one of our clients we get feedback. If our staff find a contractor difficult to deal with or our clients aren’t happy with the work they complete we remove them from the list. Age Action maintains the trades referral list in good faith and we are not responsible for work carried out by tradesmen on our list. We recommend that you follow our guidelines when hiring anybody to work in your home.