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Information

Age Action operates a busy information service on older people's issues and services throughout Ireland. Trained information officers provide information or referrals to the appropriate organisations.

Contact details

The information service is open from 9:30am-1:00pm and 2.00pm - 5.00pm Monday to Friday.

Our Information service responds to queries from individuals and organisations about:

Entitlements

  • Pensions
  • Carer's allowance

Accommodation issues

  • Nursing homes
  • Sheltered housing
  • Living alone allowances

Safety and security issues

  • Grants for personal alarms (see file below for details)

Health concerns

  • Accessing community services like home help or occupational therapy

Employment issues

  • Age discrimination

Leisure

  • Social activities
  • Arts activities
  • Sports activities
  • Information on Travel Insurance and financial services

Carers

  • Respite facilities Carer's courses Entitlements

Questions about... Nursing Homes

We have prepared a series of information pages answering questions we are regularly asked about Nursing Homes, including the Nursing Homes admissions process, the Nursing Homes Fair Deal Scheme, what to do in the case of disputes with nursing homes and more information.

Feel free to contact our Information team with any other questions you might have about Nursing Homes.

Documents and Resources

More about Age Action

For more information on our services, please follow the links below.

Got a Query?

Our Information Team is here to help. Fill out our online form and we'll call or email you back!

Progress on efforts to implement a human-rights based approach to health and social care

Age Action welcomes today’s publication of the ‘Guidance on a Human Rights-based Approach in Health and Social Care Services’ published today by the Health Information and Quality Authority (HIQA) in conjunction with Safeguarding Ireland.

Age Action supports a rights-based approach which empowers people to know and claim their rights. If people know and claim their rights in how they decide what health and social care services they wish to receive, this will in turn impact the quality of health and social care services as providers will be held to account to higher standards of person-centred care.

In addition to existing HIQA standards, today’s publication is a welcome resource to assist both service users and staff and organisations working with adults across health and social care services to understand how human rights principles apply in health and social care services on a day-to-day basis.

We are pleased to see that the publication includes discussion on the complex situations that occur in practice where many factors need to be considered, such as balancing an individual’s will and preferences, and – at times – competing human rights. We hope to see a better understanding across health and social care services of how to uphold human rights, and better guidance for staff in practice in overcoming the challenges that arise when the organisational protocols are seemingly at odds with a rights-based approach e.g. options for transgender people in single sex residential units.

Age Action remains disappointed that significant legislative and policy gaps continue to exist in the area. While enacted, the new Assisted Decision Making (Capacity) Act 2015 will not be commenced until Q4 2020. Key elements which should be fast-tracked for commencement include: Arrangements for the making of Enduring Powers of Attorney; a legal framework for Advance Healthcare Directives. In addition, related legislation on the deprivation of liberty - which will provide safeguards for people living in or going to live in residential settings – has also seen delays in its progress into law.

An Adult Safeguarding Bill has been in development since 2017 to replace or cover out of date or non-existent legislation in the area. When underpinned by a regulatory framework for adult safeguarding, this will provide for the protection of at risk adults and statutory powers to ensure adherence.

The expedition of these legislative and resulting policy changes will ensure that rights, freedoms and dignity of people are promoted and protected.

ENDS