How we can help

(30 July 2020) 

Age Action, Ireland’s leading advocacy organisation on ageing and older people is calling for Budget 2021 to include a digital allowance in the form of a €2.50 increase to the Telephone Support Allowance and a broadening of the eligibility criteria to support older people to access digital technology.

Paddy Connolly, CEO Age Action said ‘Digital exclusion is a reality for at least 33% of people over the age of 65 with the associated cost being one of the barriers to access for older people. We know that communication costs have increased during COVID-19 as people became more reliant on digital communications as a means of communicating with family, health professionals, arranging essential services and addressing social isolation.  In the context of an increasing reliance on telehealth measures and public health advice, Age Action urges the Government to increase the Telephone Support Allowance, introduced in June 2018 at a weekly rate of €2.50, to €5 and for a broadening of the eligibility criteria which is narrowly confined to those getting the Living Alone Allowance who are also eligible for the Fuel Allowance.’

Government services now actively prefer transactions to be digital under a “Digital First”approach, encouraging people to carry out their tax returns, and apply to r enew their driving licences and passports online. The Public Service ICT Strategy prioritises the digitisation of ‘the main existing citizen and business transactional services across Public Services’. There is an increasing reliance on digital channels to provide information by both the public and private sector which undermines people’s ability to access information which was very evident during the height of the pandemic. In a recent CSO survey of households of those over 60 and not online, the second greatest challenge to people who said they needed access to broadband, after lack of digital skills, was the perceived prohibitive cost.

‘Older people are being left behind because they do not have adequate access or skills to engage with digital services or participate in the digital economy; providing a digital allowance as well as investing in one-to-one digital literacy training that meets the needs of older people, is critical to bridging the digital divide. The new National Digital Skills Strategy committed to under the Programme for Government will have budgetary implications; Budget 2021 should begin to support older people to keep up’ Connolly said.