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Connect, Inform and Support – Age Action’s COVID-19 Response

Published 26/03/2020

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Age Action has launched Connect, Inform and Support – Age Action’s COVID-19 Response.

The organisation has reconfigured supports and services to ensure they stay connected to our members, partners and those who use their programmes.

Two main supports are outlined below and accessible by calling 0818911109 or you can find out more here

Call Safe - 11,000 ‘check-in’ calls being proactively made to Age Action’s older people (members, U3A focal points, people previously or currently linked in through the Care & Repair/Getting Started programmes).

Information Service – the online support through info@ageaction.ie has been extended to 8am-8pm 7 days a week.

Home Safe - providing additional supports to older people, enabling them to transition quickly out of hospital into their own homes, ensuring that their home is safe while also supporting our hospitals to respond to the Covid-19 health crisis. Age Action also providing an emergency response for urgent repairs and other supports for older people in the community in order to ensure people can remain safely in their own home.

 

The Advocacy and Communications team continues to push Government to ease the impact of the crisis on older people and those most impacted by Covid-19. Recent engagements with Government have included;

  • Easing of restrictions on renewing driving licenses and accessing prescriptions;
  • The availability of appropriate personal protective clothing for those working in homecare settings;
  • Representations to Minister Regina Doherty on provision of a once-off payment to those solely reliant on the state pension and people living with a disability.

Age Action also launched a survey so they can better understand the lived experience of older people during the COVID-19 pandemic which will ultimately strengthen advocacy and services delivery. 

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Age Action Ireland to benefit from Gas Networks Ireland Survey

Gas Networks Ireland is raising money for Age Action. If you've recently called their contact centre or had work done by them, you might receive a text from Gas Networks asking for your feedback. For every response received, they'll donate €2 to Age Action. There is no obligation to participate.

How It Works - If you've had contact with Gas Networks Ireland service centre or had work carried out by them, you may receive a message from Marie Lyster, their Customer Experience Manager. This message is an invitation to share your feedback. 

By providing feedback – only if you choose to – you'll be supporting Age Action Ireland. For every piece of feedback received, Gas Networks Ireland will donate €2 to our organisation. This contribution can support our efforts to improve the lives of older people in Ireland.You won't be asked for any bank details or money. Gas Networks Ireland is handling all the donations.

If you would rather not get these texts, just let them know and you won’t be included.  If you are over 65yrs old, you can contact them directly on their Age-Friendly service.  See their contact details here.

For Corporate Clients- Please note that Gas Networks donate €50 for each qualitative interview their commercial customers take part in.

Details on Gas networks customer surveys is available here.

For more information about our work and other ways to get involved with Age Action, please click here.