Age Action has accused Bank of Ireland of ignoring the needs of its older customers following proposals to restrict cash withdrawals and lodgements in its branches.
Justin Moran, Head of Advocacy and Communications at Age Action, said: “Many of our members are already frustrated with how difficult some banks make it to engage face-to-face.
“The changes proposed by Bank of Ireland, trying to force people to carry out their business online, are only going to make that worse and it’s clear older people were completely ignored in making this decision.”
The majority of people aged 60 and over have never been online. According to the National Digital Strategy only 3 per cent of people aged over 75 have ever used the internet.
Justin Moran continued: “We would urge Bank of Ireland to think seriously about the needs of their older customers. They should facilitate people who want to handle their finances by dealing face-to-face with bank staff they know and trust.”