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Bank of Ireland ignoring needs of older customers

Published 04/11/2015


Age Action has accused Bank of Ireland of ignoring the needs of its older customers following proposals to restrict cash withdrawals and lodgements in its branches.

Justin Moran, Head of Advocacy and Communications at Age Action, said: “Many of our members are already frustrated with how difficult some banks make it to engage face-to-face.

“The changes proposed by Bank of Ireland, trying to force people to carry out their business online, are only going to make that worse and it’s clear older people were completely ignored in making this decision.”

The majority of people aged 60 and over have never been online. According to the National Digital Strategy only 3 per cent of people aged over 75 have ever used the internet.

Justin Moran continued: “We would urge Bank of Ireland to think seriously about the needs of their older customers. They should facilitate people who want to handle their finances by dealing face-to-face with bank staff they know and trust.”

Bank of Ireland | Pic via Goran Hoglund/Flickr
Pic via Goran Hoglund/Flickr


Age Action Ireland to benefit from Gas Networks Ireland Survey

Gas Networks Ireland is raising money for Age Action. If you've recently called their contact centre or had work done by them, you might receive a text from Gas Networks asking for your feedback. For every response received, they'll donate €2 to Age Action. There is no obligation to participate.

How It Works - If you've had contact with Gas Networks Ireland service centre or had work carried out by them, you may receive a message from Marie Lyster, their Customer Experience Manager. This message is an invitation to share your feedback. 

By providing feedback – only if you choose to – you'll be supporting Age Action Ireland. For every piece of feedback received, Gas Networks Ireland will donate €2 to our organisation. This contribution can support our efforts to improve the lives of older people in Ireland.You won't be asked for any bank details or money. Gas Networks Ireland is handling all the donations.

If you would rather not get these texts, just let them know and you won’t be included.  If you are over 65yrs old, you can contact them directly on their Age-Friendly service.  See their contact details here.

For Corporate Clients- Please note that Gas Networks donate €50 for each qualitative interview their commercial customers take part in.

Details on Gas networks customer surveys is available here.

For more information about our work and other ways to get involved with Age Action, please click here.