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Bank of Ireland ignoring needs of older customers

Published 04/11/2015

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Age Action has accused Bank of Ireland of ignoring the needs of its older customers following proposals to restrict cash withdrawals and lodgements in its branches.

Justin Moran, Head of Advocacy and Communications at Age Action, said: “Many of our members are already frustrated with how difficult some banks make it to engage face-to-face.

“The changes proposed by Bank of Ireland, trying to force people to carry out their business online, are only going to make that worse and it’s clear older people were completely ignored in making this decision.”

The majority of people aged 60 and over have never been online. According to the National Digital Strategy only 3 per cent of people aged over 75 have ever used the internet.

Justin Moran continued: “We would urge Bank of Ireland to think seriously about the needs of their older customers. They should facilitate people who want to handle their finances by dealing face-to-face with bank staff they know and trust.”

Bank of Ireland | Pic via Goran Hoglund/Flickr
Pic via Goran Hoglund/Flickr

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A Fair Society for All? Listening to the Voices of Older People

Often, inequalities experienced by older people reflect an accumulated disadvantage which can be as a result of factors such as socio-economic status, health, gender, location. How existing inequalities impact on us as we age is something we in Age Action explored through a panel discussion 10 September – A Fair Society For All? Listening to the Voice of Older People – in Croke Park, on the occasion of the Annual General Meeting 2019.

An audience of over 160 people, including members of Age Action and people working in the ageing sector, joined the conversatoin which included a panel disucssion moderated by the CEO Paddy Connolly. The discussion centred on a discussion paper, Equality for All - Older People for Equality, published by Age Action in advance.The  panel set the scene with inputs from Michael Taft, Economist and political economy columnist, Colette Bennett, Policy Analyst Social Justice Ireland, Deirdre Garvey, CEO The Wheel, Ailbhe Smith, Co-Director of Together for Yes.