Job Description
Age Action is Ireland’s leading advocacy organisation for older people.
Age Action works to ensure that older people’s voices are heard at the highest level of Government and that the lived experience of older people informs policy responses to their needs.
Age Action strives for equality and human rights for each of us as we grow older.
Age Action works under four themes; Health & Wellbeing; Ageing in Place; Lifelong Learning; and Equality & Rights. Our programmes are designed to ensure that older people are supported to be active, engaged members of their community whose voices are heard at all levels of service planning and policy making.
Background
The role of our charity stores is to generate independent funding for the core activities. Currently there are seven stores, a furniture showroom and a stock collection and delivery service. The Head of Retail has overall responsibility for the charity stores and stock collection and delivery service.
Main Duties
The Store Manager will report directly to the Head of Retail for managing all aspects of the store including:-
- recruiting, training, supervising and appraising staff
- managing budgets
- maintaining statistical and financial records
- planning
- promoting and marketing the store
- dealing with customer queries and complaints
- overseeing pricing and stock control
- maximising profitability and meeting sales targets
- ensuring compliance with health and safety legislation
- preparing promotional materials and displays
Management
- To keep under review the agreed action plan to improve the performance of the store
- To keep under review the targets for all key activities and monitor and evaluate progress towards their achievement.
- To supervise and support the staff and volunteers
- To hold monthly staff and volunteer meetings as well as one to one meetings and training with the store staff and volunteers
- To maintain awareness of market trends in the retail sector especially charity stores
- To promote the service among local businesses and other key community interest groups.
- To contribute to relevant policies and procedures of the organisation
- To act as key holder
- To liaise regularly with the communications team in promoting the store
- To work with other teams in assisting them promote their work through the stores
Merchandising
- To plan special promotions, window displays and a seasonal calendar
- To ensure the maintenance of all equipment and fixtures
- To organise regular special events to raise additional income
- To develop a store layout plan to improve visibility and access for customers
- To provide regular training to staff and volunteers
Volunteering
- To actively recruit volunteers
- To provide training in volunteer management and support among all paid staff
- To review the job specifications for volunteers
Administration
- Ensure that the stores complies with health and safety legislation and set up a meeting with the office manager on any issues relating to Health & Safety
- Ensure that the Company’s Policies and Procedures are followed
- Prepare and complete all daily and weekly store paperwork and reports
- Ensure that regular one to one meetings are held with staff and volunteers and to deal with any individual issues or concerns.