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Taking Better Care - CCPC issues Guidelines on Nursing Home Contracts of Care

Published 07/05/2019

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Age Action welcomes the publication of the Unfair Terms Guidelines for contracts of care in nursing homes by the Competition and Consumer Protection Commission (CCPC).

The CCPC guidelines, published on 7 May,  are a first step in improving transparency, clarity and certainty for consumers. The guidelines will help people to know their rights under consumer law and to begin a dialogue with a nursing home in cases where there is a concern regarding the fairness of the contractare. The guidelines inform nursing home providers of their obligations and responsibilities under consumer protection law in terms of the provision and cost of additional services in nursing homes such as social activities. The guidelines have legal status under the Competition and Consumer Protection Act 2007 and will help both providers and consumers understand their responsibilities and rights.

The decision to move into a nursing home is a significant one that is often made with urgency and in stressful circumstances. Age Action has been aware of, and concerned at, the unclear position of some nursing home residents and their relatives who are unsure what services and charges they are legally bound to pay for. Complaints continue to come to us where residents and families are unhappy being charged for services they do not need or use. Age Action has been actively working on this issue since 2017 when it published a briefing paper Regulating Nursing Home Charges. Understanding that the nursing home provider is entitled to charge for additional services that it provides beyond those covered by the NHSS, Age Action highlighted the fact that the amounts being charged, the transparency of the system and, in some cases, the dubious legality of the charge can cause serious problems for nursing home residents and their families. Charges are normally set out in the resident’s contract for care but there was nothing to prevent the nursing home from altering the contract once the resident is in place and imposing additional charges, which can be stressful for residents and their families.

The CCPC will send a copy of the guidelines to all nursing home owners this week and a booklet is available for consumers on the CCPC website. The CCPC website has a dedicated information section where a consumer booklet, standard template letter to help people initiate a dialogue and or complaint against a nursing home and a sample letter that can be used as a guide can be found.

 

ENDS

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Raising the Roof - Homes for All Ages

Raise the Roof Rally for Housing 18 May

Preparing to Raise the Roof

Age Action, motivated by intergenerational solidarity, is joining the Raise the Roof campaign to tackle the continuing housing crisis that is affecting people of all ages.  People are being mobilised through trade unions and community organisations, to stage a major national rally on the housing crisis under the banner of Raise the Roof, in Dublin on Saturday May 18.

When people take an interest in what is happening in their local community, seek solutions to problems and initiate improvements they are being active citizens. Community is the foundational building block of society and housing is fundamental to community. Ireland’s housing crisis is rightly dominating public discourse as it undermines our ability to live with dignity as part of a community.  Ireland’s changing demographic brings with it a changing demand for homes that meet the needs of an ageing population.

The Government’s failure to deliver on a whole of Government approach to ageing and provide good quality social housing to meet demand has resulted in older people feeling subjected to negative, ageist language about their needs and wishes for suitable housing and health supports as is evidenced in the narrative on ‘down-sizing’ or ‘right-sizing’.

In the 60s and 70s the State implemented policies to support owner occupation of housing. People on lower incomes were able to buy their own homes which went some way to addressing wealth inequalities. According to Professor Tony Fahey, writing in Social Justice Ireland’s book ‘From Here to Where?’, by the year 2000 even low-income households owned substantial housing wealth and were less disadvantaged by inequalities in housing wealth than they were by inequalities in income.

Most of the growing population of young private renters today grew up in homes that were owned by their parents. Prof Fahey identified the essential features of secure long-term housing as being affordable, and having secure tenure. As he says, “today’s private rented housing has neither of these features”.

Looking at the future needs of an ageing population, for those aged 50-54 almost 10% were renting from private landlords at the time of Census 2016. It can be assumed that these people will continue in the rental market beyond their working years which leaves them in a vulnerable situation.

We encourage any and all of you who can to be active citizens and march with us on Saturday May 18 in a show of intergenerational solidarity. We will be gathering at 1pm at Parnell Square. You will find us behind an Age Action banner. At 2pm we will march down O'Connell Street towards Custom House Quay and join the Rally for Housing (location to be confirmed) by 3pm.

For more information about the campaign visit www.raisetheroof.ie

 

 

You might be due a tax refund

 

 

Revenue wants to make sure that everyone knows about the tax credits, reliefs and exemptions they are entitled to. Revenue wrote to some people recently telling them that they might be entitled to a tax refund going back as far as 2014.
If you think that you might also be due a tax refund for the year 2014, you need to submit a claim to Revenue before midnight on 31 December 2018. If you don’t want to miss out, submit your claim to Revenue before then.