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Volunteer Customer Service Assistant

Age Action is the leading advocacy charity on ageing and older people in Ireland. Our mission is to achieve fundamental change in the lives of all older people by eliminating age discrimination, promoting positive ageing and securing their right to comprehensive and high quality services. Our vision is that Ireland becomes the best country in which to grow older.

Charity Shops

Our charity shops provide us with independent funding to continue our work with older people across Ireland.

Why we need you?

As a customer service assistant, you can help to ensure our customers receive the best possible service and enjoy our shop and what it has to offer. Join the gang and help to make our shops a huge success.

What skills do you need?

We are looking for passionate volunteers who are enthusiastic about the work of Age Action. You will have good communication and interpersonal skills and the ability to get along with people and work as part of a team. Basic numeracy skills will also be of benefit.

What will you be doing?

  • Talking to customers and making them feel welcome in the shop
  • Advising and helping people as they shop
  • Operating the till and dealing with various types of payment
  • Answering customer enquiries
  • Sorting, steaming and pricing of donated stock

Times and commitment required for this role

Ideally we would like volunteers who can volunteer between 9am to 5pm on at least 2 half days or at least one full day per week.

Please let us know what hours you are available, as we can accommodate several different schedules.

Minimum time commitment: 3 months

Hours per week required: minimum of 8 hours

Locations

  • 30/31 Lower Camden St, Dublin 2
  • Unit 5 St Helen’s Court, Dun Laoghaire
  • 31 Glaslough Street, Monaghan
  • 15 Terenure Place, Ternure, Dublin 6W
  • 5Bharr Na Straide, Ballincollig, Cork
  • 3 St Francis Sttreet, Galway
  • Unit 6, Cherry Orchard Industrial Estate, Dublin 10

Age restrictions

Over 18

Screening details for this role

  • Application Form
  • CV
  • Two references
  • Interview

Volunteers will be provided with the following supports:

  • Induction and training
  • Supervision
  • Support & recognition
  • Public transport expenses will be reimbursed
  • Lunch expenses (if volunteering for 7 hours or more)
  • Reference upon successful completion of 3 months' volunteering

How to apply?

Send your completed application form (see link below) and up-to date CV to info@ageaction.ie.

Informal enquiries welcomed to Jennifer Coen on 01 4756989.

The design of the new Automatic Enrolment Retirement Savings Scheme is inadequate and fails to address existing inequalities in the State pension system

 

 

Equality for older people requires the re-distribution of resources; power and influence; status and standing; and respect.  Many older people live in the most vulnerable situations in our society with no capacity to increase their income while dealing with the increasing cost of ageing. A new autoenrolment scheme that further drives existing inequalities is simply unacceptable

A Strawman proposal for the new autoenrolment scheme was published in August 2018. A number of substantial concerns were raised at this time regarding the lack of information and clarity around the new scheme. Publication of the revised scheme – with little change from the initial 2018 proposal – in October 2019 saw little additional information made available on a range of crucial areas.

Paddy Connolly, Age Action CEO notes: “Efforts to increase pension coverage, while ensuring greater numbers of people are kept above the poverty line and in income adequacy in retirement are welcome. However, details of the new auto-enrolment scheme offer little information on how the new scheme will be implemented across relevant sectors and outside of paid work, and how it will help prevent further inequalities between those in higher and lower earning jobs, according to gender, and for those who are long-term unemployed.”