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Volunteer Customer Service Assistant

Age Action is the leading advocacy charity on ageing and older people in Ireland. Our mission is to achieve fundamental change in the lives of all older people by eliminating age discrimination, promoting positive ageing and securing their right to comprehensive and high quality services. Our vision is that Ireland becomes the best country in which to grow older.

Charity Shops

Our charity shops provide us with independent funding to continue our work with older people across Ireland.

Why we need you?

As a customer service assistant, you can help to ensure our customers receive the best possible service and enjoy our shop and what it has to offer. Join the gang and help to make our shops a huge success.

What skills do you need?

We are looking for passionate volunteers who are enthusiastic about the work of Age Action. You will have good communication and interpersonal skills and the ability to get along with people and work as part of a team. Basic numeracy skills will also be of benefit.

What will you be doing?

  • Talking to customers and making them feel welcome in the shop
  • Advising and helping people as they shop
  • Operating the till and dealing with various types of payment
  • Answering customer enquiries
  • Sorting, steaming and pricing of donated stock

Times and commitment required for this role

Ideally we would like volunteers who can volunteer between 9am to 5pm on at least 2 half days or at least one full day per week.

Please let us know what hours you are available, as we can accommodate several different schedules.

Minimum time commitment: 3 months

Hours per week required: minimum of 8 hours

Locations

  • 30/31 Lower Camden St, Dublin 2
  • Unit 5 St Helen’s Court, Dun Laoghaire
  • 31 Glaslough Street, Monaghan
  • 15 Terenure Place, Ternure, Dublin 6W
  • 5Bharr Na Straide, Ballincollig, Cork
  • 3 St Francis Sttreet, Galway
  • Unit 6, Cherry Orchard Industrial Estate, Dublin 10

Age restrictions

Over 18

Screening details for this role

  • Application Form
  • CV
  • Two references
  • Interview

Volunteers will be provided with the following supports:

  • Induction and training
  • Supervision
  • Support & recognition
  • Public transport expenses will be reimbursed
  • Lunch expenses (if volunteering for 7 hours or more)
  • Reference upon successful completion of 3 months' volunteering

How to apply?

Send your completed application form (see link below) and up-to date CV to info@ageaction.ie.

Informal enquiries welcomed to Jennifer Coen on 01 4756989.

World Refugee Day

 Today, June 20th is World Refugee Day. The number of people fleeing war, persecution and conflict exceeded 70 million in 2018. This is the highest level that UNHCR, the UN Refugee Agency, has seen in its almost 70 years. Data from UNHCR’s annual Global Trends report, released this week shows that almost 70.8 million people are now forcibly displaced. To put this in perspective, this is double the level of 20 years ago, 2.3 million more than a year ago, and corresponds to a population between that of Thailand and Turkey.   Today, older refugees make up some 8.5 per cent of the overall population of concern to UNHCR, and by 2050 more of the world will be over 60 than under 12. Older refugees experience an additional burden due to their age and associated conditions. In a report published by the Centre for Policy on Ageing and Age UK, they identified that “the main issues facing older refugees and asylum seekers are low income, the language barrier, the risk of loneliness and a lack of social networks, and possibly a loss of social status”.  Reduced mobility and a high number of chronic medical conditions also greatly impact the life of an older refugee, as adequate and culturally appropriate healthcare is often difficult to access. As well, throughout their time in refugee shelters, older refugees are also more likely to experience social disintegration, the impact of negative social selection and chronic dependency on the resources of refugee shelters. According to the International Federation on Ageing “The contributions of older refugees can have far-reaching impacts on the preservation of the cultures and traditions of disposed and displaced people. The wisdom and experiences of older refugees must be harnessed through formal and informal leadership roles, to improve the welfare of all refugees”. Marion MacGregor, writing for InfoMigrants says “Older refugees can be seen as an asset, rather than simply requiring special care. In many families, it falls to them to look after children so that their parents can work….. Older people are transmitters of culture, skills and crafts that are important in preserving traditions of displaced people. The resilience of older people can help to strengthen communities and they can contribute to positive and peace-building interactions with the local host communities.”    

You might be due a tax refund

 

 

Revenue wants to make sure that everyone knows about the tax credits, reliefs and exemptions they are entitled to. Revenue wrote to some people recently telling them that they might be entitled to a tax refund going back as far as 2014.
If you think that you might also be due a tax refund for the year 2014, you need to submit a claim to Revenue before midnight on 31 December 2018. If you don’t want to miss out, submit your claim to Revenue before then.