You are here

Volunteer Customer Service Assistant

Age Action is the leading advocacy charity on ageing and older people in Ireland. Our mission is to achieve fundamental change in the lives of all older people by eliminating age discrimination, promoting positive ageing and securing their right to comprehensive and high quality services. Our vision is that Ireland becomes the best country in which to grow older.

Charity Shops

Our charity shops provide us with independent funding to continue our work with older people across Ireland.

Why we need you?

As a customer service assistant, you can help to ensure our customers receive the best possible service and enjoy our shop and what it has to offer. Join the gang and help to make our shops a huge success.

What skills do you need?

We are looking for passionate volunteers who are enthusiastic about the work of Age Action. You will have good communication and interpersonal skills and the ability to get along with people and work as part of a team. Basic numeracy skills will also be of benefit.

What will you be doing?

  • Talking to customers and making them feel welcome in the shop
  • Advising and helping people as they shop
  • Operating the till and dealing with various types of payment
  • Answering customer enquiries
  • Sorting, steaming and pricing of donated stock

Times and commitment required for this role

Ideally we would like volunteers who can volunteer between 9am to 5pm on at least 2 half days or at least one full day per week.

Please let us know what hours you are available, as we can accommodate several different schedules.

Minimum time commitment: 3 months

Hours per week required: minimum of 8 hours

Locations

  • 30/31 Lower Camden St, Dublin 2
  • Unit 5 St Helen’s Court, Dun Laoghaire
  • 31 Glaslough Street, Monaghan
  • 5Bharr Na Straide, Ballincollig, Cork
  • Unit 6, Cherry Orchard Industrial Estate, Dublin 10
  •  42 Edward Street, Newbridge, Kildare

Age restrictions

Over 18

Screening details for this role

  • Application Form
  • Two references
  • Interview

Volunteers will be provided with the following supports:

  • Induction and training
  • Supervision
  • Support & recognition
  • Public transport expenses will be reimbursed
  • Lunch expenses (if volunteering for 7 hours or more)
  • Reference upon successful completion of 3 months' volunteering

How to apply?

Send your completed application form (see link below) to volunteering@ageaction.ie

Informal enquiries welcomed to Pina on 01 4756989.

1 Week to Go to Make Your Voice Heard on Pensions

(2 March 2021)  There is one week left to contribute to the public consultation undertaken by the Pensions Commission.

The Pensions Commission was established as part of a Government commitment to look at ways to ensure the sustainability of State Pensions and the Social Insurance Fund into the future following a sustained campaign by many organsiations including Age Action as part of the STOP67 Coalition.

The Sunday Business Post conducted  poll shows that 66% of people don’t want to see an increase in the pension age. That means 2 out of every 3 voters across all ages and political parties support the demands of our campaign. 

Your voice and work experience is essential to this debate.