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Volunteer Customer Service Assistant

Age Action is the leading advocacy charity on ageing and older people in Ireland. Our mission is to achieve fundamental change in the lives of all older people by eliminating age discrimination, promoting positive ageing and securing their right to comprehensive and high quality services. Our vision is that Ireland becomes the best country in which to grow older.

Charity Shops

Our charity shops provide us with independent funding to continue our work with older people across Ireland.

Why we need you?

As a customer service assistant, you can help to ensure our customers receive the best possible service and enjoy our shop and what it has to offer. Join the gang and help to make our shops a huge success.

What skills do you need?

We are looking for passionate volunteers who are enthusiastic about the work of Age Action. You will have good communication and interpersonal skills and the ability to get along with people and work as part of a team. Basic numeracy skills will also be of benefit.

What will you be doing?

  • Talking to customers and making them feel welcome in the shop
  • Advising and helping people as they shop
  • Operating the till and dealing with various types of payment
  • Answering customer enquiries
  • Sorting, steaming and pricing of donated stock

Times and commitment required for this role

Ideally we would like volunteers who can volunteer between 9am to 5pm on at least 2 half days or at least one full day per week.

Please let us know what hours you are available, as we can accommodate several different schedules.

Minimum time commitment: 3 months

Hours per week required: minimum of 8 hours

Locations

  • 30/31 Lower Camden St, Dublin 2
  • Unit 5 St Helen’s Court, Dun Laoghaire
  • 31 Glaslough Street, Monaghan
  • 15 Terenure Place, Ternure, Dublin 6W
  • 5Bharr Na Straide, Ballincollig, Cork
  • 3 St Francis Sttreet, Galway
  • Unit 6, Cherry Orchard Industrial Estate, Dublin 10

Age restrictions

Over 18

Screening details for this role

  • Application Form
  • CV
  • Two references
  • Interview

Volunteers will be provided with the following supports:

  • Induction and training
  • Supervision
  • Support & recognition
  • Public transport expenses will be reimbursed
  • Lunch expenses (if volunteering for 7 hours or more)
  • Reference upon successful completion of 3 months' volunteering

How to apply?

Send your completed application form (see link below) and up-to date CV to info@ageaction.ie.

Informal enquiries welcomed to Jennifer Coen on 01 4756989.

Did Budget 2020 Take Steps Towards a Fairer Society for an Ageing Population?

 

The Government's Budget 2020 choices did not include measures to address the inequalities faced by older people living in Ireland who are family members and contributors to our communities. Budget 2020 did not offer the majority of older people the support they need to meet the rising cost of living that is anticipated by the impacts of Brexit and it did not offer a concrete plan to support us to age in place.

 

Equality for older people requires the re-distribution of resources; power and influence; status and standing; and respect.  While the Government has increased some secondary benefits with the view to targeting people in the most vulnerable situations, which is a sensible approach, it has to be acknowledged that if people had adequate income to meet the true cost of ageing, they would be able to have choice over how to spend their money to best meet their specific needs.

The net affect of Budget 2020 on the income of older person headed households is;

  • Those under 80 and living with another person are €1.08 better off per week following Budget 2020 and have seen a weekly increase of €11.68 since 2009

 

  • For those under 80 and living alone, they are €6.08 better off per week following Budget 2020, and have seen a weekly increase of €20.48 on 2009 income

 

  • For those over 80 and living with another person, their weekly income has risen by €1.08 in Budget 2020, and €11.68 since 2009

 

  • For those over 80 and living alone, they are better off by €6.08 per week following Budget 2020, and €20.48 since 2009.

 

Some people who are over 80 are people in the most vulnerable situations in our society with no capacity to increase their income while dealing with the increasing cost of ageing. A person over 80, not living alone, received €1.08 per week to cope with Brexit, the carbon tax increase and the rising cost of living in 2020. It is on the backs of these people that our economy has been built: these are the same women and men who lived through the Marriage Bar, shouldered several recessions and are now dealing with the accumulated disadvantages. In working for equality, it is critical that we focus on equality of outcomes not just equality of opportunity.