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Volunteer Customer Service Assistant

Age Action is the leading advocacy charity on ageing and older people in Ireland. Our mission is to achieve fundamental change in the lives of all older people by eliminating age discrimination, promoting positive ageing and securing their right to comprehensive and high quality services. Our vision is that Ireland becomes the best country in which to grow older.

Charity Shops

Our charity shops provide us with independent funding to continue our work with older people across Ireland.

Why we need you?

As a customer service assistant, you can help to ensure our customers receive the best possible service and enjoy our shop and what it has to offer. Join the gang and help to make our shops a huge success.

What skills do you need?

We are looking for passionate volunteers who are enthusiastic about the work of Age Action. You will have good communication and interpersonal skills and the ability to get along with people and work as part of a team. Basic numeracy skills will also be of benefit.

What will you be doing?

  • Talking to customers and making them feel welcome in the shop
  • Advising and helping people as they shop
  • Operating the till and dealing with various types of payment
  • Answering customer enquiries
  • Sorting, steaming and pricing of donated stock

Times and commitment required for this role

Ideally we would like volunteers who can volunteer between 9am to 5pm on at least 2 half days or at least one full day per week.

Please let us know what hours you are available, as we can accommodate several different schedules.

Minimum time commitment: 3 months

Hours per week required: minimum of 8 hours

Locations

  • 30/31 Lower Camden St, Dublin 2
  • Unit 5 St Helen’s Court, Dun Laoghaire
  • 31 Glaslough Street, Monaghan
  • 15 Terenure Place, Ternure, Dublin 6W
  • 5Bharr Na Straide, Ballincollig, Cork
  • 3 St Francis Sttreet, Galway
  • Unit 6, Cherry Orchard Industrial Estate, Dublin 10

Age restrictions

Over 18

Screening details for this role

  • Application Form
  • CV
  • Two references
  • Interview

Volunteers will be provided with the following supports:

  • Induction and training
  • Supervision
  • Support & recognition
  • Public transport expenses will be reimbursed
  • Lunch expenses (if volunteering for 7 hours or more)
  • Reference upon successful completion of 3 months' volunteering

How to apply?

Send your completed application form (see link below) and up-to date CV to info@ageaction.ie.

Informal enquiries welcomed to Jennifer Coen on 01 4756989.

Pension Inequality Firmly on the Election 2020 Campaign Agenda

Age Action joined the SIPTU led coalition of non-governmental organisations for the launch of the STOP67 campaign in Dublin today (Thursday, 23rd January) which aims to halt the increase of the state pension age for workers to 67 from next year in order to address inequalities in the pension system.

Speaking at the formal campaign launch in the Royal College of Physicians of Ireland in Kildare Street, Dublin, SIPTU Deputy General Secretary, Ethel Buckley, said: “STOP67 is the SIPTU campaign to stop the increase of the state pension age to 67 on 1st January, 2021.

“SIPTU representatives are not surprised this is a major general election issue. We have been hearing from our members since the abolition of the transitional pension scheme in 2014 about the difficulties that the retirement gap has been causing for workers. This includes the absolute indignity of people coming up to 65 years of age who are expecting to get their pension and having to sign on the dole.”

National Women’s Council of Ireland Director, Orla O’Connor, said: “This is a core issue for women. Women rely on the state pension for the vast majority of their income in older age. So, anything that impacts on state pensions disproportionally impacts on women.”

Age Action Chief Executive, Paddy Connolly, said: “This campaign is not only about stopping the rise of the pension age to 67 but also the creation of a stakeholder forum which will consider issues such as finances, age discrimination and others that effect people in their retirement.”

Active Retirement Ireland chief executive, Maureen Kavanagh, said: “Ireland has the youngest population but the highest prospective retirement age in the EU. We are not under the demographic pressure of other countries. Retirement is a great part of life but it has to be voluntary, flexible and appropriate. We can’t force people out of a job that they love, or to stay in their job.”

SIPTU General Secretary, Joe Cunningham, called on Fine Gael and Fianna Fáil to make clear their position on the pensions issue.

He added: “All the other political parties are supporting the ‘STOP67’ campaign. The big two parties must make their position clear.”