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Call Safe - Check in Calls to Stakeholders

Call Safe is a support call service for older people. Age Action is contacting people to make sure that they understand their level of risk and to help them identify local services that can help them as they remain at home.


It is difficult for people to isolate themselves from others particularly when they have led very independent lives prior to the COVID-19 outbreak. We understand that people’s sense of independence can be undermined as well as the possibility of loneliness setting in. We are contacting our members and stakeholders to check in to see if they are doing ok and if there is anything we can do to help.


As people practice social distancing and limiting their social contacts it can be challenging to get the services they need. There is a nationwide mobilisation of services and resources to support people who are staying at home to make sure that they are not left alone. Age Action is helping people identify who can support them meeting their needs whether that is deliveries to their home or getting in contact with local services.


There is a huge amount of information available about how to protect yourself from COVID-19 and how services are adapting including pension collection, prescription renewals, priority shopping for older and vulnerable people etc. and it can be difficult to keep up. 55% of people between 65 and 74 are not online so providing them with the official information about how to protect themselves, telephone numbers they can call and just talking through the situation can be helpful. Age Action is making sure that people have the information that they need.

How do I get in touch?

Between 9am and 5pm Monday – Friday access to the service by calling 0818 911109 and selecting Call Safe.