Age Action Ireland

North Dublin

Age Action North Dublin (AAND) is a regional network of Age Action Ireland. It is open to people of all ages and to all groups concerned with ageing and older people. AAND aims to facilitate collaboration, networking, information exchange and campaigns with others for more effective policies and services for an ageing population in North Dublin.


Resident Councils
Resident councils are currently operating within several long stay care settings across North Dublin. A resident’s council is an independent, organized group of residents living in a long stay setting who meet on a regular basis to discuss concerns, develop suggestions and plan activities.

To find out more about Resident Councils click here


Council for Services to Older People

The Council for Services to Older People (CSOP) in the Northwest Inner City is a partnership of statutory, voluntary and community groups. The CSOP was established to enhance and develop services for older people through the co-ordination and integration of the different statutory, voluntary and community providers.

The main aims for the CSOP 2008 were identified as follows:

Review of Meals Service  
An area of interest to the CSOP has been the provision of meals to older people in the community. It was out of this interest and a concern for the future provision of meals in the area that a sub group was formed. The sub group commissioned a researcher to conduct a review of the meals service in the North West Inner City. The study is now complete and the sub group hope to launch the report later this year and formulate an action plan to implement the recommendations from the report for the meals service in the area.

You can download a copy of the review that was conducted by the Council of Services Council for Services to Older People (CSOP) in the Northwest Inner City here.

Implementation of Recommendations from the Stoneybatter Older Persons Research Project - The CSOP continues to support the implementation of a number of specific recommendations from the research project that took place in 2005, the research focussed on the needs of older people living in the Stoneybatter area.

Finglas Cabra Council for Older People
The Finglas Cabra Council for Older People (FCCOP) operates in a very similar way as the CSOP. The purpose of the Council is to develop a network of community, voluntary and statutory groups of older people and organisations who work with older people in both Cabra and Finglas. It is an opportunity to exchange ideas and information on activities between groups, to promote these activities and to act as a lobby group for issues of interest or concern to older people.

The FCCOP has received funding to undertake a review of the work done with older people in the area by Finglas Cabra Partnership with a view to developing a strategic plan for the next 3 years. AAND has been asked to be on the steering group to monitor and approve the research.

Ballymun - Older Person's Network
The Older Person’s Network in Ballymun has been established to create a space for those delivering services to older people, older people living in the community and statutory agencies to come together to collectively address issues in the community relating to older people. This will happen through identifying the needs and then deciding on priorities and looking at models of good practice in other communities.

In 2007 Ballymun was selected to be one of six Positive Ageing Towns across Ireland. A steering committee was established which comprised of Dublin City Council, Ballymun Partnership, Older Person’s Network in Ballymun, Axis Centre and Ballymun library. Extensive work was put into the planning and publicising of numerous events which included a photo exhibition, reminiscence sessions, an information day with a number of speakers on different topics such as health, safety and legal issues for older people, a film screening of Oh Brother Where Art Thou, photography workshops and a holistic therapy day. Ballymun Healthy Cities held a Senior Sports Day in DCU with activities like abseiling and Tai Chi taking place. The week closed with a celebration gala ball held in the Plaza Hotel, Ballymun.

At present the Older Person’s Network has commissioned a skilled facilitator/researcher to conduct a number of focus groups with local groups and older people with a view to developing a strategic focus for the Network.

CASINO Community Forum (CCF) on Services for Older People
The Casino Community Forum (CCF) is a community group of statutory, voluntary and community organisations and individuals, which covers the Marino and Fairview Parish and Health Centre catchment areas.

In late 2006 the group recognised the lack of information about the needs of older people in the area. A working group was formed and they appointed Trinity’s Social Policy and Ageing Research Centre (SPARC) to conduct a needs analysis of the area. The research has now been completed and examines the existing services in the area and also older people and their carer’s views about what the needs are in the area, what is working well and what are the gaps in services.

All of these Councils and Forums are involved in a number of issues of common concern

  • Friendly Call Service

“For someone who lives alone this is a wonderful way to have daily contact with someone. It’s a comfort to know that someone is calling to have a friendly chat.” (Moira, Blanchardstown).

The words of this client sum up the aim of the Friendly Call Service. The Friendly Call Service formerly known as the Good Morning Blanchardstown Project was established in 2005 to provide a free and confidential telephone alert/good neighbour service for older people and those who feel vulnerable. People using the service will be either self referred or referred by other agencies working with these sections of the community.
Once a person registers with the service, they will receive a daily telephone call, at a pre-arranged time to check on their well-being, have a chat with them, remind them of appointments, check if they need anything or if they need to find out some information. If there is no response to the telephone call within a set period of time the Service can advise their contact person and if necessary call the emergency services. 

  • Lobbying in regards to Pendent Alarms for Older People
  • Information Sharing - Council members keep each other updated on various activities and matters arising in the individual organisations and groups that people represent


Age Action North Dublin is also involved in a number of consultative forums.

HSE Patient Advocacy Forum
Age Action North Dublin was invited to be member of the HSE Patient Advocacy Forum which was specifically set up to develop advocacy initiatives which will give residents and consumers of services a say and a voice in the services they receive. In 2007 the forum finalised an action plan to develop an advocacy initiative in residential care settings. This action plan has being presented to the management with responsibility for older people in the HSE to agree funding.

Dublin North East Regional Consultative Forum
A quarterly consultation meeting is held with community, voluntary and statutory organisations that represent or have an interest in older people. At each meeting a different organisation gives a presentation on an area of interest to the forum, this serves to inform people of the different initiatives and plans taking place in other areas.

Dementia Rights Advocacy Service for North Dublin
AAND is a member of the steering group for a project run by the Alzheimer Society of Ireland (ASI) called the Dementia Rights Advocacy Project. This is the only dementia-specific project in Ireland, which makes it a very challenging and exciting area to work in.

Conference – Empowering Older People – Best Practice in North Dublin April 2007

Age Action North Dublin in association with the HSE North Dublin (Managers of Services for Older People) hosted a conference in April 2007. The main aim of the conference was to showcase some of the different initiatives that are taking place for older people in North Dublin. The initiatives that were featured focussed on the empowerment of older people.
The conference was an opportunity to inform people and organisations working with older people about the innovative programmes taking place in North Dublin. The conference also aimed to demonstrate how the HSE are working towards their commitment to work in partnership and cooperation with different organisations and how this operates in practice.

Speakers included representatives from St. Clare’s Residents Council an advocacy service for the residents there, the Friendly Call Service, Cherryfield House – A new model of independent living for older people, St Mary’s Hospital in Phoenix Park who will discuss the Essence of Care project, Dementia Rights Advocacy Service which is an advocacy service developed for people with dementia, Laverna Day Care Centre in Baldoyle - A new model of day care for older people and the Finglas Volunteer Advocacy Service which is a community advocacy service for older people. As advocacy and empowerment of older people are some of the cornerstones of Age Action’s current development programme this is a timely conference.

For more information on the conference and to download copies of the presentations please click on the presentation below


Age Action North Dublin in collaboration with the HSE Northern Area, the Finglas Cabra Partnership and various other local agencies have completed the first pilot advocacy training programme for volunteers in the Finglas area. The aim of this pilot project is to work towards giving all older people in Finglas a voice through advocacy.

To find out more about the Finglas Volunteer Advocacy Service click here

Volunteer Training
Volunteers for the programme were given training in the necessary skills to advocate on behalf of themselves and others. The training was delivered by a variety of organisations including the HSE Northern Area, Age Action Ireland, Dublin City Council, Citizen’s Information Centre, Age and Opportunity, local councillors and the Office of the Ombudsman. Some of the modules in the training included:

  • An Introduction to Advocacy
  • Age Awareness
  • Rights and entitlements of older people
  • Accessing information about the various health, housing and social services available to older people in the Finglas community
  • Active Listening Skills 
  • Elder Abuse in the Community
  • Positive Procedures for interaction with relevant agencies 

To read more about the Finglas Volunteer Advocacy Training in the brochure, click here.

A ‘Certificate of Completion’ was presented to all participants at a reception held in October 2005 to mark Positive Ageing Week. 
Many of the participants were older people themselves with an interest in advocating for other older people. The overall feedback from the participants about the training has been very positive. Some of the participants felt the training had “Far exceeded expectations” and had served to “Make me aware of lots of issues”.

How to access the service

The next priority for the Finglas Volunteer Advocacy Service is to promote the service in the Finglas area. It is important that the current trained advocate’s skills are used effectively. The volunteers will receive ongoing training, support and supervision to serve as effective advocates for older people.

A referrals leaflet has been developed containing all the necessary contact details. The service will be promoted through the vitality of local networks in Finglas. Service providers and older people are being informed of the service and encouraged to make referrals on behalf of themselves and others.

Read more about the service and how you can access it here in the brochure.

For Further Information Contact:

Age Action Ireland
30-31 Lower Camden Street
Dublin 2

Telephone: 01 4756989
Fax: 01 4756011